Frequently Asked Questions
Yes, your card payment will be protected at the highest security level by Mastercard Secure Code Service. This service requires you to enter OTP every time you transact online to avoid unauthorized electronic transactions from happening.
You can protect your account by:
1. Setting up security for Übank application by phone and registered email following to the guide of email service provider (Gmail, Yahoo mail, etc.)
2. Putting your password which is not simple, duplicated, or related to your published personal information
3. Changing your password per 03 months
4. Contacting our Hotline: 1900 2055 for any unusual events or transactions
5. Preventing from leaking OTP to anyone
Please contact our Hotline: 1900 2055 immediately to lock your account and your card.
Then contact your telecommunications service provider to block your mobile number to avoid any unauthorized transactions from happening.
To continue using our service on new devices, getting new SIM card is needed to help you reactivate your account.